OUR 10-YEAR GUARANTEE
At La Berge, we are committed to offering you products of exceptional quality.
This is why we guarantee our items for a period of 10 years from the date of purchase.
What the warranty covers:
- Manufacturing defects (seams, finishes, etc.)
- Defects related to materials used
- Premature wear due to production anomaly
What the warranty does not cover:
- Damage resulting from misuse or improper maintenance
- Alterations caused by non-domestic use (commercial use)
- Damage caused by external incidents
Warranty conditions:
To benefit from this warranty, it is important to follow the care instructions provided with each La Berge product. Any warranty claim must be accompanied by the original proof of purchase.
If the defect is covered by the warranty, we undertake to reship a replacement product free of charge.
How to make a complaint?
If you find a defect covered by this warranty, please contact our customer service at bonjour@laberge.fr providing the details of your purchase as well as photos of the product. We will process your request quickly and inform you of the next steps.
Warranty Exclusions:
This warranty is valid only for products purchased directly through our website or our authorized resellers. Damage caused by misuse, neglect, or maintenance not in accordance with recommendations will be excluded from this warranty.
Your satisfaction above all:
At La Berge, we are committed to providing you with an impeccable shopping experience and quality products. This 10-year warranty reflects our confidence in our products and our desire to support you over time. In case of doubt, our team remains at your disposal to answer all your questions.