Refund policy

Our policy lasts 30 days. If more than 30 days have passed since you received your order, we unfortunately cannot offer a refund or an exchange.

To be eligible for return, you must keep its original packaging (box + tissue paper). Your items must be unused and in the condition in which you received them. For health and hygiene reasons, our warehouse cannot accept products used in normal everyday use. Here is exactly what you may do:

For the purchase of your bath mat:

  • Unpack it and touch it
  • Place it on the floor to see how it looks
  • Test its non-slip grip in real conditions
  • Walk on it barefoot to test how it feels
  • Test absorbency and drying by pouring on clean water

For any other purchase:

  • Unpack and touch your products
  • Discover how your products feel
  • Use them in real conditions to test how well they perform

Items that cannot be returned / refunded:

- Extended warranty or additional cover
- Gift voucher
- Used item


Conditions for a refund or exchange to be granted:

  • The return must be made within 30 days of receiving your order.
  • Items must be returned in their original packaging (box and packaging are mandatory; even if the tissue paper is damaged after unpacking, simply wrap your items back up).
  • The item must be strictly new, unused and never washed.
  • No contact with water is permitted in everyday use during your trial period; you may simply test absorbency occasionally with clean water.
  • No signs of use, stains, odours or soiling may be visible.
  • Any damage, stain or defect must be reported before the return via photos and/or videos. If damage is found when the return is received without prior notification, the refund or exchange will be automatically cancelled.
  • It is mandatory to send us the return tracking number and to specify which items it covers.
  • If damage is found when the return is received without prior notification, the refund or exchange will be automatically cancelled.

Refunds (where applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or declined.
If approved, your refund will be processed within 14 working days and your credit card or original payment method will be credited automatically in the following days. (timing varies depending on the bank)

Late or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at bonjour@laberge.fr.

Exchanges (where applicable)
We will only replace items that are defective or damaged on arrival. To prove the damage is not caused by your use, we ask for photo and video evidence of the damage while the item is still in its original transparent packaging. This serves as proof that you have not used the product. If you wish to replace yours with the same item, send us an email at bonjour@laberge.fr.

Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves intending to pass it on to you later, we will send the refund to them and they will know that you returned their gift.

Return instructions
To return your product, please contact customer service at the following email address: bonjour@laberge.fr

The shipping costs of returning your order are at your expense. These costs are never refundable. If you receive a refund, the return costs will be deducted.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than €70, we recommend using a tracked service or insuring your shipment. We cannot guarantee 100% that we will receive the returned item from the carrier.